How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 1 to 3 weeks.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-7 days for your order to ship out.  The average shipping time is 1 to 3 weeks.

Will I receive a shipping notification?

Yes. In the event your order is being fulfilled by more than one location, a shipping confirmation email will be sent for each shipment. If some items cannot be fulfilled, we will send you a final email detailing any items that maybe short shipped or cancelled.

What payment methods do you accept?

We accept all types of payment EXCEPT: Amazon Pay, Venmo, and Crypto.

I placed an order, how can I track my order?

You will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments so you may receive several emails. If you need assistance with your order, please provide the order number and email address used to make the purchase in the chat box on the website and a  Customer Care representative will assist you as soon as possible. We will try to answer your response as quickly as possible, but due to high volume, response times may be delayed.

How do I know if my order went through?

You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.

How can I return a product?

Please visit our refund policy page (located at the bottom of the website) for more information.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please visit or refund policy page (located at the bottom of the website).


What happens if I enter an incorrect address?

If you have misspelled or auto-filled in an incorrect address, please use the chat box on the website to confirm to us what the correct address should be. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How can I modify the items/quantities on my order?

Once an order is submitted, we have no way to change it. However, if you would like to order another product or order the same product you can do that as a separate order.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you on your beard grooming journey ! Please send us a message on the chat box on the website and we will be happy to assist you in any way we can. We do receive a large number of messages, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.


Can I get advice on what products to buy?

Of Course! Please send us a message on the chat box on the website and we will be happy to advise you in any way we can. Also, if you are awaiting a response from us, feel free to look at the product reviews on the product you are interested as those serve as a great tool to gauge the product!